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FAQs

Welcome!

This is our FAQ explaining everything y’all need to know about how things work here at The Find Auctions. Please read it in full ❤

 

You can shop anytime at the link below...

www.thefindauctions.com

 

You can also shop anytime on our APP... Link for Apple - The Find Auctions 

https://apps.apple.com/us/app/the-find-auctions/id1458918552

 

Please make sure you register at the link below...

https://thefindauctions.commentsold.com

 

Welcome to our wonderful community!  Im Emily Jackson and my mom, Teri and I are so happy to welcome y’all! Thank you for supporting us all these years and shopping with us, supporting our small family business!!     My mom does a children’s ministry on the side called BSF if anyone is interested in learning more, BSF is offered in most cities . I was working as an interior designer and always had a love for clothes when we began this adventure!   God is so good!   More  importantly, I am the mother of three beautiful  children all under 12!  We are believers and Texans through and through ❤

**Make sure you jump in our The Find Auctions VIP GROUP!  

 

GROUP INFO & RULES:

CONTACTING US: 

For us to best serve you, please e-mail us at thefindauctions@gmail.com instead of PMing us or posting on the wall (unless directed). While we do our best to respond quickly, please allow us 24-48 hours to answer.

 

BUSINESS HOURS: 

We are available Monday-Friday 9am-5pm CST. We are out of the warehouse Saturdays and Sundays as we all

spend this time with our families. Thank you for understanding.

 

SHOPPING HOURS: 

We are live multiple times a week and post wall drops frequently, but you can always shop on our website thefindauctions.com or on our app The Find Auctions which can be found in the google play or Apple App Store! 

 

HOW TO CLAIM: 

Comment SOLD # SIZE. Example: sold S123 L - we need spaces in between the sold, the number, and the size. If you want to claim multiples please do so in multiple comments. If you claim incorrectly the system may not pick up your claim and you may lose out on your item. Please do not edit comments as the system will not pick those claims up either. If you made a mistake please make a completely new and separate comment to claim.

 

WE HAVE A ZERO TOLERANCE POLICY FOR NON-PAYMENT. Non-payment will result in removal from the group unless communication is made to us.

 

INVOICES: 

Your invoice will come via CommentSold almost immediately to your email and/or Facebook messages. Please be sure to register at the link posted above and enable messenger for added convenience. You can also be waitlisted on items which alerts me to order more. If you are waitlisted on items, you should choose to waitlist authorize items. In the event I order more, it will bump you to the top of the waitlist. I order waitlisted items based off of the authorize waitlist. You will not be charged until I receive shipping confirmation from the supplier and I restock the item. 

 

PAYMENT: 

Payment is due within 12 hours of being sent. If we offer a coupon code, payment is due within 4 hours of being sent. Please do not claim an item and not pay the invoice. Failure to pay will result in removal from the group. We know life can sometimes throw us curveballs, so if you cannot pay your invoice please just remove items from your cart️.  After the allotted amount of time, your cart will be emptied and your goodies will go back into our inventory. We do this so that we do not oversell items. We have a few sales a week and therefore, cannot hold items. Furthermore, it is the shoppers responsibility to ensure that you are using the correct payment method of your choice. If you make any mistakes, it is not the responsibility or fault of ours. All incorrect payment method choices cannot be adjusted or fixed. 

 

SHIPPING: 

We have 2 shipping rates. One item is $4.95, or if you spend $75 or more, your goodies ship for FREE!!! If you purchase more items within 24 hours of your last purchase, shipping is free. We aim to ship within 3 business days of purchase, if not sooner. If we are behind on shipping, we will communicate that in our shopping group. Please note if you have a waitlisted item and we fulfill your waitlist, your item will take longer than the 3 business day time frame as we have to wait for those items to get to our warehouse before shipping it out to you.

 

What do the notifications you receive mean?

Unfulfilled - As soon as your order is placed, it will have this status.

Processing - The warehouse team has printed your order.

Label Printed - The warehouse team is picking and packing your order for shipment.

Fulfilled - Order has shipped, you'll be able to find a tracking number under your order.

 

COUPONS/CREDIT:

Coupons and credits need to be applied at checkout. Coupons and credits cannot be applied after checkout. Coupons are not retroactive. Coupon expire dates vary.

 

WAITLIST:

Items may or may not be re-ordered. There are variety of factors to take into account when re-ordering product. Be sure to authorize waitlist items as we order based off of that list. Please know we do our best to fulfill authorize waitlist items, but sometimes it may not be possible.

 

SEZZLE:

There is a $50 minimum order to use Sezzle. You cannot use Sezzle on the app at the moment, so please checkout on the website. 

 

EXCHANGE POLICY: 

You have 7 days from the day your item(s) are delivered to send back the return for an exchange or store credit on your account. The item(s) must be in the mail and timestamped at the post office within 7 days of being delivered in order for us to accept the return. There may or may not be items available to cover your exchange. Due to our high volume of sales, if we do not have an item for exchange in your requested size/style, you will receive a STORE CREDIT ONLY.  

**** NO SALE ITEMS ARE ELIGIBLE FOR RETURN 

 

Please email us first at thefindauctions@gmail.com to confirm the return. After we respond to your email, please mail back your item(s) with the following information:

• Your name

• Order #

• Reason for the return (if the item is damaged please just let us know. You will be reimbursed for shipping if the item is damaged in the form of a shop credit or we can PayPal you the cost) 

If there is no prior communication of an return via email, we will not accept the package. Returned item(s) must be unwashed, unworn, tags still attached, and free of any scents, stains, pet hair, or damages. Buyer pays all return shipping charges. We check the mailbox at the warehouse for exchanges once a week on Fridays. 

 

****All hats, scarves, hair accessories, glasses, jewelry, handbags, makeup bags, shoes, swimsuits, bralettes, deal of the day, pre-orders, mystery items, mystery credit items, discounted items, sale items, or items that are purchased using a coupon are not exchangeable/returnable and are all sales final.

 

SET/OUTFITS: 

Sold as is. There will be no swapping or separating. They are also to be exchanged "as is" meaning you cannot exchange one piece of an set/outfit, you must send back the whole set/outfit. 

 

DAMAGES: 

We do our best to inspect everything before it leaves our warehouse but we are only human and sometimes miss things. Please be sure to inspect all items within 7 days of arrival. If you receive a damaged item, please email us and we will send you instructions on how to further proceed. If it is past 7 days, we will not honor the return. 

 

POSITIVE VIBES ONLY: 

We do not tolerate negativity. If you are routinely negative, you will be removed from the group. Additionally, please do not post other groups or advertise any other business on our group. Messaging members from our group to join your or your friends group is unacceptable as well. You will be blocked immediately. 

 

GIVEAWAYS: 

If you won a giveaway item, please note we ship out giveaways once or twice a month due to the volume we do. If you win an item, you will likely not receive it until the end of the month.

 

GIFT CERTIFICATES: 

We absolutely offer gift certificates. Please type in “gift” in the search bar of the app or the website. You can purchase in increments of $25!